This Refund Policy outlines the conditions under which **AIR TRAVEL SUPPORT LLC**, operating as **TravelHearted.com**, handles refunds related to services booked through our independent online travel platform. 

1. Refunds for TravelHearted.com’s Direct Service Fees (If Applicable) ✅

If TravelHearted.com charges a separate, distinct service fee for its platform usage or specific assistance services (separate from the travel product price), refunds for *these specific fees* may be considered under the following circumstances:

• **Billing Error:** In the event of an accidental overcharge or billing error on our part for a TravelHearted.com specific fee. 💰
• **Service Not Rendered:** If, due to our demonstrable fault, we were unable to provide the agreed-upon platform service for which a direct fee was charged.

Any such refund requests will be reviewed on a case-by-case basis. Please contact us directly for inquiries regarding TravelHearted.com’s specific service fees.

2. How to Request Refunds for Travel Products (Flights, Hotels, etc.) ➡️

For any changes, cancellations, or refund requests pertaining to the **actual travel products** you booked (flights, hotels, car rentals, packages, cruises):

• **Consult Your Booking Confirmation:** Your booking confirmation email from TravelHearted.com and/or Expedia TAAP will contain details about the cancellation and change policies, as well as instructions on how to manage your booking or request changes/refunds.
• **Check Provider Policies:** Refer directly to the terms and conditions of the specific airline, hotel, car rental company, or cruise line, as well as Expedia TAAP’s policies.
• **Contact Us for Guidance:** While we cannot directly issue refunds for travel products, our team at TravelHearted.com is available to assist you in understanding the relevant policies and guide you through the process of requesting changes or refunds from Expedia TAAP or the underlying travel provider. Contact us at +1-833-888-0032 or helpdesk@travelhearted.com.
• **No Guarantees:** We cannot guarantee that a refund or change will be granted by the travel provider, as this is solely at their discretion and subject to their terms (e.g., non-refundable fares, cancellation deadlines).

3. Non-Refundable Situations for Our Service Fees (If Applicable) ⛔

Our direct service fees are generally non-refundable in situations where the service has been rendered, or circumstances are beyond our control, including but not limited to:

• After our platform services or assistance related to a booking have been provided.
• If a refund or change for the travel product is denied by Expedia TAAP or the underlying travel provider based on their policies.
• If you provide incorrect or incomplete information that results in booking issues.
• For issues arising from changes in travel plans, personal circumstances, or force majeure events affecting the travel product (these are governed by the travel provider’s policies).

4. Refund Processing Time (for TravelHearted.com’s fees)

If a refund for TravelHearted.com’s direct service fees is approved, we aim to process it within [e.g., 7-10] business days. The actual time for the funds to reflect in your account may vary depending on your bank or payment provider.

5. Changes to This Policy 🔄

AIR TRAVEL SUPPORT LLC reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. 

6. Contact Us 📧

Have questions or need assistance? Our dedicated support team is ready to help!

• **Phone:** +1(888) 201-0676
• **Email:** helpdesk@travelhearted.com

TravelHearted.com is an online travel platform operated by:

AIR TRAVEL SUPPORT LLC