At Travel Hearted, we strive to provide our customers with exceptional service and ensure their satisfaction with our products and services. We understand that circumstances may arise where a refund is necessary. This refund policy outlines the guidelines and procedures for requesting and processing refunds. By using our website and services, you agree to comply with the terms and conditions of this refund policy.
1.1. Flight Bookings: Refund eligibility for flight bookings is subject to the specific terms and conditions set by the respective airlines. It is important to carefully review the airline's refund and cancellation policies before making a booking. Travel Hearted will assist customers in processing refund requests according to the airline's policy.
1.2. Hotel Bookings: Refund eligibility for hotel bookings is subject to the specific terms and conditions set by the individual hotels. It is important to review the hotel's refund and cancellation policies before making a reservation. Travel Hearted will assist customers in processing refund requests based on the hotel's policy.
1.3. Tour Packages, Activities, and Other Services: Refund eligibility for tour packages, activities, and other services will vary depending on the specific terms and conditions set by the service providers. Customers are advised to review the refund policy associated with each service before making a booking. Travel Hearted will facilitate refund requests in accordance with the service provider's policy.
2.1. To initiate a refund request, customers must contact our customer support team through the designated channels specified on our website. Please provide the necessary booking details and a clear explanation of the reason for the refund request.
2.2. Our customer support team will review the request and communicate with the relevant airlines, hotels, or service providers to determine the eligibility for a refund.
2.3. If the refund is approved based on the applicable terms and conditions, our team will guide the customer through the refund process and provide updates on the status of the refund request.
2.4. Please note that the refund process may vary depending on the payment method and the policies of the airlines, hotels, or service providers. It may take some time for the refund to be processed and reflected in the customer's account.
3.1. Some airlines, hotels, and service providers may impose non-refundable fees and charges. These fees and charges will be communicated to the customer during the booking process and will be deducted from the refund amount, if applicable.
3.2. Travel Hearted reserves the right to charge an administrative fee for processing refund requests. This fee, if applicable, will be clearly communicated to the customer before initiating the refund process.
4.1. In the event of any disputes or exceptional circumstances regarding refund requests, Travel Hearted will review the case on an individual basis and make a fair and reasonable determination.
4.2. Refund eligibility for situations such as flight cancellations, schedule changes, or force majeure events will be governed by the respective airline's policies and any applicable regulations.
Travel Hearted reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about any updates.
If you have any questions or require further clarification regarding our refund policy, please contact our customer support team for assistance.
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